Kravico Return & Exchange Policy
2-Day Return | 10-Day Exchange
🔄 Return Eligibility
- Must be raised within 2 days of delivery. No requests accepted after that.
Contact:
🔁 Exchange Policy
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Plating Warranty: If the plating fades within 1 year of purchase, we will provide a replacement with a new product at no additional product cost.
- Exchange requests must be raised within 10 days of delivery.
- Applicable for size, design, or product swap, subject to stock availability.
- If the new product is of higher value, customer must pay the price difference. If lower, the balance will be adjusted as store credit.
- Exchange is allowed only once per order.
- Product must meet the same packaging requirements as returns (original box, warranty card, invoice, unboxing video).
- Exchange will be processed only after the returned product is received and verified to be in acceptable condition at our warehouse.
🚚 Shipping (Self-Ship)
- Returns/exchanges are to be self-shipped by the customer to Kravico's warehouse address (shared after the request is approved).
- Customer bears the shipping cost, except in cases of wrong or damaged item received.
- Please retain the courier receipt/tracking ID until the return/exchange is completed.
- Kravico is not responsible for parcels lost in transit if shipped without a valid tracking ID.
❌ Order Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order.
- No cancellations will be accepted after 12 hours or once the order is shipped.
- Refund for cancelled orders will be processed as per the standard refund timeline.
📦 Packaging Requirements
- Product must be unused and unworn, returned in the original KRAVICO green box with warranty card and invoice.
- Box must be properly sealed with tape.
- Returns without original box/warranty card, or in damaged/unsealed packaging, will not be accepted. Complimentary gifts must also be returned.
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Unboxing video is mandatory (showing product, warranty card, box, and sealing) - without it, Kravico is not responsible for missing item or tampering claims.
💳 Refund Timeline
- Refund processed within 5-7 working days after the product is received and inspected at the warehouse.
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Prepaid orders: refunded to original payment method.
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COD orders: refunded via bank transfer (bank details collected during the return process).
🚫 Non-Refundable Items
- Physically damaged products (post-delivery)
- Customized/made-to-order items
- Returns after the 2-day window
- Final Sale items
- Items purchased under promotional offers
